Frequently Asked Questions
Got questions? We've got answers on requests, shipping, billing and account handling for verified providers.
19 answers
This portal is for licensed providers. Patients should contact their prescribing provider. Requests require verification and a patient-specific prescription.
Orders & Shipping
Timelines, coverage, and what can still be changed after a request is submitted.
Standard shipping is 3–7 business days; express arrives within 1–3 business days. Times vary by state and by the carrier service required for cold-chain parcels.
Timelines and policy wording are being finalised with the pharmacy team.
Still need a hand?
Provider support, Mon–Fri 8:00–18:00 ET. +1 (888) 491 3259 or info@evolucionapharma.com